Support Staff & Receptionists

Aloha StaffKelly Grennan CVPM, Practice Administrator

She may be Aloha Pet & Bird Hospital's manager, but Kelly is also our "cheerleader" – keeping the staff focused and working together toward the same goals. She joined our team in December of 2010, bringing 21 years of office management and receptionist experience.

While maintaining the hospital's day-to-day operations, Kelly most enjoys Aloha's amazing staff and furry patients. "We are like family, we all care so much about pets and their owners," she says. "Our clinic is always growing and raising the bar with new, innovative medicine."

Kelly spends her free time camping at various spots throughout the state with her husband and children. Her family has six pets (plus some fish): two toy Poodles, Grace and Gaspard; a Shih Tzu, Woody; a Goldendoodle, Finn; and two cats, Cowboy and Baby Kitty.

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Aloha StaffPauline Saraka CVPM, Practice Manager

Pauline is our full-time Practice Manager and has been a part of our team since 1998. She orchestrates staff management, inventory control, internship coordination, and hiring coordination. Previously, Pauline was our veterinary dental technician from 1997 to 2014, but in 2015, she shifted to the Practice Management position. Her 23 years of experience in the animal-related field, combined with her incredible organizational skills, helps our practice exceed expectations and making their visit here one to remember.

"I have enjoyed working at Aloha for the past 20 years," Pauline says. "We believe medicine is a team sport and everyone is an integral part of the team. We really go above and try to exceed our clients expectations."

At home, Pauline has an 11-year old Maltese named Mia, a 14-year-old Quaker parrot named Edward, and three cats - Kazuto, Phineas Finn Finnegan, and Silica. In her free time, she enjoys playing tennis and going fishing.

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Aloha StaffSusan Montague, Receptionist

The staff and veterinarians at Aloha Pet & Bird Hospital feel like family to Susan Montague, and it's not just because she's been our receptionist since 2000.

"It doesn't feel like a job to me, but rather an important part of my life that I feel so blessed to have happened upon by chance," she says.

Susan's responsibilities as a receptionist include checking patients in and out of the hospital, reconciling billing for hospitalized patients, scheduling appointments, and keeping clients and their pets comfortable while they wait to see their doctor. This all comes easily for Susan, as she is an expert when it comes to hospitality – holding a bachelor's degree in Hospitality Management from Kansas State University.

Susan spends her spare time with her two sons at the baseball field. She also enjoys going out to dinner with her husband, socializing with friends, traveling, and following Kansas State sports. She is a pet parent to two Shih Tzu mixes, Nick and Ritzy.

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Aloha StaffHeather Whitmire, CVA, Receptionist & Groomer

Heather Whitmire joined our team in April of 2003 and now wears many different hats at the hospital. Her role encompasses receptionist duties, keeping clients and their pets comfortable while waiting to see their doctor, assisting with examinations, and washing and clipping pets as a groomer. Heather has also been certified as a Veterinary Assistant and is recognized through the FVMA.

"I love being able to work in all areas of the hospital," she says.

At home Heather has two cats named Henry and Hattie. In her free time she and her family enjoy walks in the park, going to the beach, planting vegetables and flowers, playing football, and watching Chicago Bears and St. Louis Rams games on Sundays.

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Aloha StaffGabby, Receptionist

Greeting our clients and their pets to make them feel as comfortable as possible, especially in stressful situations, is what Gabby enjoys most about her receptionist position here at Aloha Pet & Bird Hospital. Some of her daily responsibilities include assisting clients with checking in and out, greeting clients with a smile as they arrive, answering phones, and much more. Each day Gabby brings a positive attitude with a unique sense of humor to work, making her a joy to be around.

“Even if you have a bad day, it’s really not that bad when you work at a place that does everything they can to save lives,” Gabby says. “I feel like not many places go above and beyond for their clients, staff, and patients. I’m lucky to be working at one of the few that do.”

As a full time member of our staff since November of 2017, Gabby has proven herself to be a valuable asset to Aloha Pet & Bird Hospital. Gabby is a Certified Medical Assistant, and loves having a profession involving animals. At home, she has two dogs, Costa, a lab, and Hank, a German Shorthaired Pointer. In her downtime, Gabby enjoys going fishing, kayaking, scalloping, and anything else involving the water.

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Aloha StaffCrystal Jennifer Williams, Receptionist

Receptionist Crystal Jennifer Williams joined the team at our animal hospital in August of 2015. Her responsibilities include greeting clients, providing customer care, scheduling appointments, and answering our phones.

"If a client comes in upset, I like to make sure they leave with a smile," she says. "Quality and care mean a lot to our staff and clients."

In her free time, Crystal enjoys knitting, crocheting, making jewelry, hiking, biking, and bringing her children to the beach.

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Aloha Staff=Nina Schrage, Receptionist

Nina Schrage joined the staff at Aloha Pet and Bird Hospital in January 2005, and has been in the animal-care field since 1992. Her job responsibilities include answering phones, scheduling, checking patients in and out, and educating clients. Nina is compassionate, caring and friendly, and her favorite part of the job is multi-tasking and exceeding client's expectations.

"I like working at Aloha Pet and Bird Hospital because of the fast pace, the exotic pets we see and the unusual cases that come in," Nina says. "Our compassionate doctors and amazing staff all work well together and we consider ourselves more like a family."

At home, Nina has two Chihuahuas named Foxy and Poe, a golden retriever named Finn, a three-legged cat named Trip, and several snakes, chameleons and geckos. Outside of work, Nina enjoys kayaking, propagating a succulent garden, and spending almost every other free moment with her four grandchildren.

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Aloha StaffTiffany Erickson, Receptionist

Since joining Aloha Pet and Bird Hospital in August of 2018 Receptionist, Tiffany Erickson, has show to be an incredible team member and asset to our clients and their pets. Tiffany is responsible for checking our clients and patients in and out of our facility, ensuring they come and go with all the information and resources needed. She schedules appointments and helps make sure that our doctors and staff have what they need to provide the best care and services to all our patients and their caregivers.

Tiffany exhibits a unique and unconditional love for the animals that come to our hospital each day. She has worked in the animal related field for over 5 years, having prior experience as a Kennel Technician, a Veterinary Technician, and a Receptionist. Her favorite aspect about working with is getting to interreact and be involved with our outstanding clients and their pets.

“I am honored to work at Aloha Pet and Bird Hospital,” Tiffany says. “I am amazed every day at all the different areas of medicine that we can provide. There is so much education and passion throughout this hospital.”

She owns two dogs of her own, a Great Pyrenees named Mr. Biggles, and an Aussie Mix named Windy. In her down time, Tiffany enjoys doing anything outside. She is currently learning how to surf, and she has been loving every second of it. Tiffany loves everything about nature and finds peace when she’s outside. She also enjoys reading, spending time with her family and loved ones, and is a big lover of music.

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Aloha StaffZoe D., Receptionist

Our part-time receptionist Zoe Dall began working at Aloha Pet & Bird Hospital in January 2020. Her daily tasks include greeting our clients and patients and scheduling appointments. Zoe’s favorite thing about her job is meeting our patients. She says, “I love meeting all of the pets, especially exotics I haven’t seen before and hearing cute and funny stories about them from their owners.” She also likes how well Aloha works together as a team. “The pets come first, we always work hard as a team to do everything we can to help the animals while maintaining open and effective communication with owners about our treatment plans for their fur babies.”

Zoe has her Bachelor of Science in chemistry for premedical professions from the University of North Florida. She hopes to enroll in a Doctor of Veterinary Medicine program soon. She has a three-year-old Flame Point Siamese cat named Tito and a nine-month-old Snowshoe Siamese cat named Fuu. Zoe likes to spend her free time going to large rock concerts and seeing local bands play with her friends and boyfriend. She also enjoys painting, drawing, thrifting with friends, playing bass guitar, and playing scrabble with her dad.

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Aloha StaffChelsey R. Pettit, Veterinary Receptionist

Full-time Veterinary Receptionist Chelsey R. Pettit has 15 years of experience working with animals. Before joining our team in December of 2020, Chelsey worked at the Brevard Zoo for 2 years and volunteered at their Sea Turtle Hospital. She has also volunteered at the Florida Wildlife Hospital and volunteered at M.O.T.E. As a Veterinary Receptionist, Chelsey is responsible for administrative duties, invoicing, checking patients in and out of appointments, filling medication, and educating clients on pet care. She is also responsible for after life care and speaking with other hospitals on behalf of clients. Chelsey has a Bachelor of Science in Psych and she has plans to return for her Veterinary Technician Certification.

Chelsey says, "This hospital is full of some of the most hard-working talented and genuine people I have ever had the pleasure of working with. We never say no to a pet in need and each staff member is a team player. Aloha is a family!"

In her free time, Chelsey enjoys reading, learning sign language, gardening, and she even built an herb garden for her neighbors! She also enjoys hiking, visiting parks and springs, and going fishing. She also has experience breeding Ball Pythons and training dogs. At home, Chelsey has three Ball Pythons, Buddy (31), Rogue (26), and Sunny (14), as well as two guinea pigs named Gordon Ramsey and Patches O'Houlihan. Chelsey also has a 55-gallon freshwater fish tank.

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Aloha StaffBailee Pollard, Receptionist

Bailee Pollard is a full-time Receptionist here at Aloha Pet & Bird Hospital! She is responsible for greeting customers, bringing pets and families into the system, doing whatever she can to make people comfortable. She loves being able to see the bond between families and their fur babies! Bailee has two years of experience working in animal services and she joined our team on June 2nd 2021. Before joining our team, Bailee worked at Brevard County Sheriff's Office Animal Services as an animal care tech/customer support specialist from April 2019-May 2021.

At home, Bailee has a 1½ year old blue lacy dog named Maiko. Maiko is Bailee's registered Emotional Support Animal so they like to spend a lot of time working on training. Bailee loves working at Aloha because the staff always puts the pets and families first and she believes that is how animal clinics should be. In her free time, Bailee loves playing with Maiko, skateboarding, and hanging out with her sister Kayli and their grandma.

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Aloha StaffStefanie Valverde, Receptionist

As a receptionist here at Aloha Pet & Bird Hospital, Stefanie feels right at home working with us and has a passion for working with animals, so much so that her friends call her the ‘animal whisperer.’ She also works with Wag! on the side, walking dogs for others.

“I feel right at home working for an owner and a team who all passionately believe in service over profit…” she says of working at Aloha.

Stefanie’s position helps ensure everyone finds the care and attention they need as quickly, clearly, and seamlessly as possible. Stefanie is extremely curious, eager, and persistent and loves learning about the animals that come in. With an associate degree in Arts and a bachelor’s in Digital Studio Practice with a cross-disciplinary between painting, drawing, art, and social practice.

In her free time, Stefanie likes designing mental health and self-love stickers, art prints, pins, hiking with her dog Titan, playing volleyball, and vising family.

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Aloha StaffHeather Taranto, Receptionist

Heather joined our team as a Receptionist in August 2021. Heather likes the new experiences her position brings to the table; every day is unpredictable, and she loves the family feel of the office.

"Every day is something unpredictable! I love that it's a learning experience daily." She says.

Heather's responsibilities include scheduling appointments, comforting patients and clients while they wait, and giving solutions to clients over the phone. This is easy for Heather as she's been working in the hospitality industry for years, helping her bring lots of empathy to the office. With an associates in criminal justice, she brings a sharp mind and kind heart to the office every day.

Heather spends her spare time with her partner, hiking, gardening, and cooking together. They enjoy park hopping between Disney and Universal. She enjoys bringing her dogs, Kya and Nala Berry, on their hikes, and they enjoy having puppy parties.

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