Support Staff & Customer Service Representatives
Kelly, CVPM, Practice Administrator
She may be Aloha Pet & Bird Hospital's manager, but Kelly is also our "cheerleader" – keeping the staff focused and working together toward the same goals. She joined our team in December of 2010, bringing 21 years of office management and receptionist experience.
While maintaining the hospital's day-to-day operations, Kelly most enjoys Aloha's amazing staff and furry patients. "We are like family, we all care so much about pets and their owners," she says. "Our clinic is always growing and raising the bar with new, innovative medicine."
Kelly spends her free time camping at various spots throughout the state with her husband and children. Her family has six pets (plus some fish): two toy Poodles, Grace and Gaspard; a Shih Tzu, Woody; a Goldendoodle, Finn; and two cats, Cowboy and Baby Kitty.
Pauline, CVPM, CCFP, Practice Manager
Pauline is our full-time Practice Manager and has been a part of our team since 1998. She orchestrates staff management, inventory control, internship coordination, and hiring coordination. Previously, Pauline was our veterinary dental technician from 1997 to 2014, but in 2015, she shifted to the Practice Management position. Her 23 years of experience in the animal-related field, combined with her incredible organizational skills, helps our practice exceed expectations and making their visit here one to remember.
"I have enjoyed working at Aloha for the past 20 years," Pauline says. "We believe medicine is a team sport and everyone is an integral part of the team. We really go above and try to exceed our clients expectations."
At home, Pauline has an 11-year old Maltese named Mia, a 14-year-old Quaker parrot named Edward, and three cats - Kazuto, Phineas Finn Finnegan, and Silica. In her free time, she enjoys playing tennis and going fishing.
Heather, CVA, Customer Service Representative & Groomer
Heather joined our team in April of 2003 and now wears many different hats at the hospital. Her role encompasses CSR duties, keeping clients and their pets comfortable while waiting to see their doctor, assisting with examinations, and washing and clipping pets as a groomer. Heather has also been certified as a Veterinary Assistant and is recognized through the FVMA.
"I love being able to work in all areas of the hospital," she says.
At home Heather has two cats named Henry and Hattie. In her free time she and her family enjoy walks in the park, going to the beach, planting vegetables and flowers, playing football, and watching Chicago Bears and St. Louis Rams games on Sundays.
Crystal, Customer Service Representative
Customer Service Representative Crystal joined the team at our animal hospital in August of 2015. Her responsibilities include greeting clients, providing customer care, scheduling appointments, and answering our phones.
"If a client comes in upset, I like to make sure they leave with a smile," she says. "Quality and care mean a lot to our staff and clients."
In her free time, Crystal enjoys knitting, crocheting, making jewelry, hiking, biking, and bringing her children to the beach.
Hannah, Customer Service Representative
Working with our team since August of 2022, Hannah has the unique ability to help de-escalate stressful situations and communicate with clients clearly. As our receptionist, she welcomes clients, takes phone calls, and creates rapport with clients and patients to let them know we care. She enjoys being able to help people with their pets throughout all the stages of their life.
“Everyone has the collective understanding that we are there for the pets/patients first. Being able to say yes to people when they have been told ‘no’ countless times during a crisis with their pet makes me proud to work for Aloha.”
Hannah has four-year-old and three-year-old Lab mixes named Rocky and Lena. She also has two cats named Frank and Oskar. When she’s not working, she loves spending her free time with them. She also loves going to the beach, including beach combing, swimming, and enjoying the weather since she moved here from WI.
Patrick, Customer Service Representative
Since February of 2023 when he joined us, Patrick will greet you with a smile when you enter Aloha Pet & Bird Hospital! He treats all our clients with compassion and respect and is incredible at multitasking as he checks clients in and out, takes phone calls, fields emails/faxes, and fills prescriptions. He has a B.S. in Biology from the University of Florida and, as of May 2023, is enrolled in the Vet Tech program at St. Petersburg College.
Patrick enjoys working with our team because “the doctors, staff and clients of this hospital are all so nice, patient and understanding.”
He has two dogs – a seven-year-old Dachshund named Jake and a nine-year-old Yorkie named Toby. He also has two cats named Sophie and Muffin, one-year-old and two-years-old.
In his free time, he loves going to Disney, giving back to the community by volunteering for animals, reading, and gardening.
Kassadee, Customer Service Representative
Known for her empathy and kindness, Kassadee helps our clients feel welcome the second they step inside. Her job responsibilities include providing thorough and knowledgeable care to patients and clients alike with kindness, patience, and understanding.
“This hospital exudes great professionalism, compassion, and care for both patients and clients. Aloha prioritizes kindness and respect for anybody who steps foot into the hospital. This hospital also prioritizes great relationships with surrounding hospitals to ensure every patient receives the best care possible.”
Kassadee has a 13-year-old English Spaniel named Princess and a nine-month-old Pug named Lily. When she’s not working, she loves exploring new places, including Florida springs, hiking trails, and restaurants with her friends. She also enjoys reading, playing cards, gardening, the beauty industry, and listening to her Nana’s stories. Kassadee loves spending time with her family, including her two siblings and three-year-old nephew.
Teri, Customer Service Representative
Teri began her career in the animal field as a horse care assistant at Kingfisher Park Equestrian for three years. Joining us in December of 2023, she now greets clients, checks in and out patients, maintains cleanliness in the lobby, and answers phones. Her favorite part of the job is getting to know our clients and their pets!
“I like working at Aloha Pet & Bird Hospital because everyone is so nice and inviting. I also like that the patient and client come first.”
Teri has three horses: a 19-year-old named Rockstar, a 16-year-old named Samson, and a 13-year-old named Missy. She also has a five-year-old Catahoula Leopard named Wiggles and a two-year-old Aussie Shepherd named Deco.
In her free time, Teri enjoys gardening, hiking, riding her horses, and taking her dogs to the beach.
Ariana, Customer Service Representative
Ariana is our outgoing, bubbly, and goal-oriented receptionist as of December of 2023! In the past, she has worked as a vet intern at the Gulf Coast Humane Society and as a playtime coordinator at Pet Paradise. Now, she enjoys getting to know our patients and building relationships as she answers phones, books appointments, and helps our patients stay calm.
Asked why she likes being a part of our team, Ariana says, “[I like] all the different types of animals that come in – it keeps the days interesting and exciting. Everyone is very sweet and outgoing.”
Since she doesn’t have her own pets, Ariana pet sits as much as possible. In her free time, she enjoys cooking, going to the gym, swimming, and drawing.
Angelyca B., Customer Service Representative
Bio coming soon!
Evelyn M., Customer Service Representative
Bio coming soon!
Anelisse D., Customer Service Representative
Anelisse joined Aloha Pet & Bird Hospital in March 2024 as our Receptionist! She proudly greets clients and patients, answers phone calls, schedules appointments, and assists the rest of our team in checking in with clients and patients. She loves seeing the variety of animals as she greets them coming into Aloha.
"I love this hospital because of the amazing level of care they give," Anelisse says. "Not only in caring for and treating the animals, but also because of the amazing customer service and the 'patient first' mentality. There is also an exemplary level of talent with the staff."
In her free time, Anelisse enjoys surfing, skateboarding, baking, reading, volunteer Bible teaching, and spending time with her family and pets. She has Lani, a young Golden Retriever, and Thunder, a three-year-old domestic shorthair tabby.