Support Staff & Customer Service Representatives

Aloha Staff Kelly, CVPM, Practice Administrator

She may be Aloha Pet & Bird Hospital's manager, but Kelly is also our "cheerleader" – keeping the staff focused and working together toward the same goals. She joined our team in December of 2010, bringing 21 years of office management and receptionist experience.

While maintaining the hospital's day-to-day operations, Kelly most enjoys Aloha's amazing staff and furry patients. "We are like family, we all care so much about pets and their owners," she says. "Our clinic is always growing and raising the bar with new, innovative medicine."

Kelly spends her free time camping at various spots throughout the state with her husband and children. Her family has six pets (plus some fish): two toy Poodles, Grace and Gaspard; a Shih Tzu, Woody; a Goldendoodle, Finn; and two cats, Cowboy and Baby Kitty.

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Aloha Staff Pauline, CVPM, CCFP, Practice Manager

Pauline is our full-time Practice Manager and has been a part of our team since 1998. She orchestrates staff management, inventory control, internship coordination, and hiring coordination. Previously, Pauline was our veterinary dental technician from 1997 to 2014, but in 2015, she shifted to the Practice Management position. Her 23 years of experience in the animal-related field, combined with her incredible organizational skills, helps our practice exceed expectations and making their visit here one to remember.

"I have enjoyed working at Aloha for the past 20 years," Pauline says. "We believe medicine is a team sport and everyone is an integral part of the team. We really go above and try to exceed our clients expectations."

At home, Pauline has an 11-year old Maltese named Mia, a 14-year-old Quaker parrot named Edward, and three cats - Kazuto, Phineas Finn Finnegan, and Silica. In her free time, she enjoys playing tennis and going fishing.

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Aloha Staff Heather, CVA, Customer Service Representative & Groomer

Heather joined our team in April of 2003 and now wears many different hats at the hospital. Her role encompasses CSR duties, keeping clients and their pets comfortable while waiting to see their doctor, assisting with examinations, and washing and clipping pets as a groomer. Heather has also been certified as a Veterinary Assistant and is recognized through the FVMA.

"I love being able to work in all areas of the hospital," she says.

At home Heather has two cats named Henry and Hattie. In her free time she and her family enjoy walks in the park, going to the beach, planting vegetables and flowers, playing football, and watching Chicago Bears and St. Louis Rams games on Sundays.

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Aloha Staff Crystal, Customer Service Representative

Customer Service Representative Crystal joined the team at our animal hospital in August of 2015. Her responsibilities include greeting clients, providing customer care, scheduling appointments, and answering our phones.

"If a client comes in upset, I like to make sure they leave with a smile," she says. "Quality and care mean a lot to our staff and clients."

In her free time, Crystal enjoys knitting, crocheting, making jewelry, hiking, biking, and bringing her children to the beach.

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Aloha Staff Allyson, Customer Service Representative

Allyson has been a Customer Service Representative with our team since April of 2022. With two years of experience in animal-related fields, she’s also working on her biology degree. Known for her adaptability and flexibility, her daily responsibilities include checking patients in and out, updating records, scheduling appointments, providing customer service to clients, and love to all our patients.

“Working with Aloha has been a wonderful experience. There is always something new to learn. I have greatly enjoyed my encounters with the clients, pets, and staff at Aloha.”

Allyson has two cats named Betty and Veronica. When she’s not working, she loves taking care of her many plants, cooking yummy vegan food, playing with her cats, and enjoying nature.

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Aloha Staff Hannah, Customer Service Representative

Working with our team since August of 2022, Hannah has the unique ability to help de-escalate stressful situations and communicate with clients clearly. As our receptionist, she welcomes clients, takes phone calls, and creates rapport with clients and patients to let them know we care. She enjoys being able to help people with their pets throughout all the stages of their life.

“Everyone has the collective understanding that we are there for the pets/patients first. Being able to say yes to people when they have been told ‘no’ countless times during a crisis with their pet makes me proud to work for Aloha.”

Hannah has four-year-old and three-year-old Lab mixes named Rocky and Lena. She also has two cats named Frank and Oskar. When she’s not working, she loves spending her free time with time. She also loves going to the beach, including beach combing, swimming, and enjoying the weather since she moved here from WI.

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Aloha Staff Kara, Customer Service Representative

As a customer service representative, Kara answers phones, schedules appointments and procedures, fills prescriptions, and more. With over seven years of experience in animal-related positions, her favorite parts of the job are educating clients and seeing such a wide variety of patients!

Asked why she likes working with Aloha Pet & Bird Hospital, Kara says, “I like working at a practice that treats so many species for such a variety of care.”

Kara has a two to three-year-old orange tabby named Lenny that became a foster failure from the shelter. In her free time, she enjoys reading, going to the beach, travel, and horticulture.

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Aloha StaffPatrick, Customer Service Representative

Since February of 2023 when he joined us, Patrick will greet you with a smile when you enter Aloha Pet & Bird Hospital! He treats all our clients with compassion and respect and is incredible at multitasking as he checks clients in and out, takes phone calls, fields emails/faxes, and fills prescriptions. He has a B.S. in Biology from the University of Florida and, as of May 2023, is enrolled in the Vet Tech program at St. Petersburg College.

Patrick enjoys working with our team because “the doctors, staff and clients of this hospital are all so nice, patient and understanding.”

He has two dogs – a seven-year-old Dachshund named Jake and a nine-year-old Yorkie named Toby. He also has two cats named Sophie and Muffin, one-year-old and two-years-old.

In his free time, he loves going to Disney, giving back to the community by volunteering for animals, reading, and gardening.

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Aloha StaffAbbey, Customer Service Representative

Abbey loves interacting with our patients and their parents as a full-time Customer Service representative since March of 2023! She has four years of prior experience as a receptionist at West Ashley Veterinary Clinic. Throughout the day, Abbey greets clients and patients, answers phones, checks clients out, and schedules appointments. She has plans to start nursing school by January of 2024.

“While I absolutely love cats and dogs, I am even more excited when exotics come into the clinic. My favorites are ferrets, tortoises, and lizards.”

Abbey has a five-year-old Great Dane named Oly, and two three-year-old cats named Badger and Delores. In her free time, she loves working in the yard and finds joy in improving her skills.

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Aloha StaffKassadee, Customer Service Representative

Known for her empathy and kindness, Kassadee helps our clients feel welcome the second they step inside. Her job responsibilities include providing thorough and knowledgeable care to patients and clients alike with kindness, patience, and understanding.

“This hospital exudes great professionalism, compassion, and care for both patients and clients. Aloha prioritizes kindness and respect for anybody who steps foot into the hospital. This hospital also prioritizes great relationships with surrounding hospitals to ensure every patient receives the best care possible.”

Kassadee has a 13-year-old English Spaniel named Princess and a nine-month-old Pug named Lily. When she’s not working, she loves exploring new places, including Florida springs, hiking trails, and restaurants with her friends. She also enjoys reading, playing cards, gardening, the beauty industry, and listening to her Nana’s stories. Kassadee loves spending time with her family, including her two siblings and three-year-old nephew.

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