Support Staff & Receptionists

Aloha StaffKelly, Manager

She may be Aloha Pet & Bird Hospital's manager, but Kelly is also our "cheerleader" – keeping the staff focused and working together toward the same goals. She joined our team in December of 2010, bringing 21 years of office management and receptionist experience.

While maintaining the hospital's day-to-day operations, Kelly most enjoys Aloha's amazing staff and furry patients. "We are like family, we all care so much about pets and their owners," she says. "Our clinic is always growing and raising the bar with new, innovative medicine."

Kelly spends her free time camping at various spots throughout the state with her husband and children. Her family has six pets (plus some fish): two toy Poodles, Grace and Gaspard; a Shih Tzu, Woody; a Goldendoodle, Finn; and two cats, Cowboy and Baby Kitty.

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Aloha StaffPauline Saraka CVDT, Manager

Certified Veterinary Dental Technician Pauline Saraka joined our team in June of 1998. As our American Animal Hospital Association coordinator, Pauline often utilizes her knack for overseeing large/special projects. In addition to her veterinary technician, nursing, and examination room duties, Pauline also handles client compliance.

"Aloha is always advancing medically, offering the best veterinary care available," she says.

Pauline shares her home with an eight-year-old Maltese; three cats named Kazuto, Silica, and KitKat; and a Quaker Parrot named Edward. She enjoys tennis, soccer, fishing, boating, knitting, crocheting, and photography.

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Aloha StaffValerie Kellum, Receptionist

A familiar face at Aloha Pet & Bird Hospital, Receptionist Valerie Kellum started with us in August of 1992. Since then she has welcomed our clients and their pets with compassion and a smile. Valerie is also our hospice counselor and handles invoicing. She holds a bachelor's of science degree.

"The compassion and teamwork our staff shows to treat all animals who come through our doors is the best," she says. "We also have great Aloha spirit!"

Outside of work, Valerie keeps busy with her three children and their various activities. She enjoys camping, traveling, and spending time with her family on Florida's beautiful beaches. Her family is complemented by four rescued pets, Bruna, a Rottweiler mix; Kipper, a Cocker Spaniel; Zoie, a Poodle mix; and Finley, an orange tabby cat.

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Aloha StaffSusan Montague, Receptionist

The staff and veterinarians at Aloha Pet & Bird Hospital feel like family to Susan Montague, and it's not just because she's been our receptionist since 2000.

"It doesn't feel like a job to me, but rather an important part of my life that I feel so blessed to have happened upon by chance," she says.

Susan's responsibilities as a receptionist include checking patients in and out of the hospital, reconciling billing for hospitalized patients, scheduling appointments, and keeping clients and their pets comfortable while they wait to see their doctor. This all comes easily for Susan, as she is an expert when it comes to hospitality – holding a bachelor's degree in Hospitality Management from Kansas State University.

Susan spends her spare time with her two sons at the baseball field. She also enjoys going out to dinner with her husband, socializing with friends, traveling, and following Kansas State sports. She is a pet parent to two Shih Tzu mixes, Nick and Ritzy.

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Aloha StaffHeather Whitmire, Receptionist, Veterinary Nurse & Groomer

Heather Whitmire joined our team in April of 2003 and now wears many different hats at the hospital. Her role encompasses receptionist duties, keeping clients and their pets comfortable while waiting to see their doctor, assisting with examinations, and washing and clipping pets as a groomer.

"I love being able to work in all areas of the hospital," she says.

At home Heather has two cats named Henry and Hattie. In her free time she and her family enjoy walks in the park, going to the beach, planting vegetables and flowers, playing football, and watching Chicago Bears and St. Louis Rams games on Sundays.

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Aloha StaffMegan, Receptionist

Megan joined Aloha Pet & Bird Hospital as a receptionist in October of 2008. She is responsible for checking clients in, invoicing, answering incoming calls, and providing client communication.

"I enjoy meeting our amazing clients' needs and love working with our staff, who care deeply for our patients," she says.

At home Megan has a five-year-old Boxer named Sophie and a six-year-old Black Mouth Cur named Izzie. She enjoys spending time with her husband and daughter, cooking, and traveling.

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Aloha StaffGabby, Receptionist

Greeting our clients and their pets to make them feel as comfortable as possible, especially in stressful situations, is what Gabby enjoys most about her receptionist position here at Aloha Pet & Bird Hospital. Some of her daily responsibilities include assisting clients with checking in and out, greeting clients with a smile as they arrive, answering phones, and much more. Each day Gabby brings a positive attitude with a unique sense of humor to work, making her a joy to be around.

“Even if you have a bad day, it’s really not that bad when you work at a place that does everything they can to save lives,” Gabby says. “I feel like not many places go above and beyond for their clients, staff, and patients. I’m lucky to be working at one of the few that do.”

As a full time member of our staff since November of 2017, Gabby has proven herself to be a valuable asset to Aloha Pet & Bird Hospital. Gabby is a Certified Medical Assistant, and loves having a profession involving animals. At home, she has two dogs, Costa, a lab, and Hank, a German Shorthaired Pointer. In her downtime, Gabby enjoys going fishing, kayaking, scalloping, and anything else involving the water.

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Aloha StaffCrystal Jennifer Williams, Receptionist

Receptionist Crystal Jennifer Williams joined the team at our animal hospital in August of 2015. Her responsibilities include greeting clients, providing customer care, scheduling appointments, and answering our phones.

"If a client comes in upset, I like to make sure they leave with a smile," she says. "Quality and care mean a lot to our staff and clients."

In her free time, Crystal enjoys knitting, crocheting, making jewelry, hiking, biking, and bringing her children to the beach.

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Aloha StaffKailey Dovel, Receptionist

Kailey Dovel joined the staff at Aloha Pet and Bird Hospital in December 2016. As a receptionist, her main responsibility is making sure every patient and client is comfortable and happy at all times. Kailey most enjoys greeting the patients and talking with clients about their pet. She loves what she does, and finds it easy to work with such great people. Kailey is currently enrolled at Eastern Florida State College where she is studying to become a certified veterinary technician.

"Aloha Pet and Bird Hospital is such a big family," Kailey says. "Everyone unites and genuinely cares about each other and our patients."

At home, Kailey has a 9-year-old pit bull named Bella and an 8-year-old pit bull named Big Boy. She enjoys painting and DIY projects, running around with her dogs, and spending time with family.

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Aloha Staff=Nina Schrage, Receptionist

Nina Schrage joined the staff at Aloha Pet and Bird Hospital in January 2005, and has been in the animal-care field since 1992. Her job responsibilities include answering phones, scheduling, checking patients in and out, and educating clients. Nina is compassionate, caring and friendly, and her favorite part of the job is multi-tasking and exceeding client's expectations.

"I like working at Aloha Pet and Bird Hospital because of the fast pace, the exotic pets we see and the unusual cases that come in," Nina says. "Our compassionate doctors and amazing staff all work well together and we consider ourselves more like a family."

At home, Nina has two Chihuahuas named Foxy and Poe, a golden retriever named Finn, a three-legged cat named Trip, and several snakes, chameleons and geckos. Outside of work, Nina enjoys kayaking, propagating a succulent garden, and spending almost every other free moment with her four grandchildren.

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Aloha Staff=Sara Peterson, Receptionist

Sara started welcoming clients to Aloha Pet and Bird Hospital as a receptionist in February of 2017. In addition to greeting clients with a warm smile, Sara schedules appointments and works hard to provide clients with a professional and caring experience from when they walk in the door to the moment they check out. Her favorite part of the job is interacting with clients and caring for them with a positive and professional attitude.

"My coworkers are truly amazing," says Sara. "They're extremely helpful. I love how willing they all are to go above and beyond when a client has a sick or hurting pet. It's a great feeling knowing that we can provide them with excellent care."

Back home with her family in Tallahassee, Sara has five dogs—Akina, a Shiba Inu and “her baby girl;” Hoshi, a Shiba Inu; Toby, a Chihuahua and Yorkie mix; Scooby Doo, a mini dachshund; and Faith, a Lhasa Apso. She also has a cockatiel named Jazz.

When not working, Sara enjoys swimming, fishing, exploring new places, spending time with her family, listening to music (mostly country) watching movies, and watching videos on YouTube. She also likes attending sporting events including soccer, basketball, and college football games. She especially cheers for the Nebraska Cornhuskers since graduating from the University of Nebraska-Lincoln with her bachelor's degree in Animal Science.

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Aloha StaffJen McBride, Receptionist

Jen McBride joined the staff at Aloha Pet and Bird Hospital in July 2016. As the patient care coordinator, she is responsible for working with the veterinarians and technicians to ensure that all aspects of a patient's treatment plan are carried out in accordance with the American Animal Hospital Association's standards of care. Jen has several years of experience as a veterinary technician and receptionist, and loves helping patients receive the best possible care.

"I love how Aloha Pet and Bird Hospital strives to make every visit as stress-free as possible for the pet and the owner," Jen says. "Having a sick pet can be scary, and the team here really tries to help every person through the process, no matter how big or small."

At home, Jen has an Australian cattle dog named Annie, an Labrador named Killian and a cat named Zach. They are all rescue pets. In her free time, Jen enjoys hiking, fishing, camping, horseback riding and going to the dog park and the dog beach.

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Aloha StaffKeila Goatley, Patient Care Coordinator

The youngest daughter of Dr. Pérez, Keila Goatley joined the team at Aloha Pet & Bird Hospital in February of 2007. Being bilingual, she is a great asset when it comes to providing top-notch customer service to our Spanish-speaking clients.

Keila's responsibilities include assisting our doctors with patients, answering incoming phone calls, and filling prescriptions. She most enjoys interacting with pets and educating clients.

At home Keila has a Lab mix named Ellie and enjoys spending time with family.

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